Kenya: Hospitality sector urged to embrace tech solutions to survive global shocks

Nairobi – The hospitality sector has been challenged to adopt innovative technological solutions to grow and survive the negative impact of Covid-19.

Speaking at a stakeholder engagement session hosted by Pesapal, a payment solutions provider operating in Kenya and across East Africa, the hospitality industry was challenged to adopt technology as part of its growth plan and get rid of the severe consequences of the pandemic.

In his address, Pesapal’s Executive Director, Agosta Liko, acknowledged the growth Pesapal has seen in the travel and hospitality industry since its inauguration 10 years ago.

Liko urged the travel and hospitality sectors to embrace and adopt agile technology as part of their recovery plans.

“Building technology ecosystems that enable rapid innovation, drive profits and increase efficiency will be a key priority for hospitality to recover from the COVID-19 crisis and achieve digital resilience,” Liko said.

“To achieve this, we have partnered with Oracle Hospitality to deliver technology-based solutions and support a flexible infrastructure with extensive integrations that deliver consistent, tailored services to hospitality industry players.

Pesapal was the first organization in East, Central and West Africa to successfully integrate Oracle Hospitality solutions enabling hotels to accept real-time payments, online sales and virtual reservations. The partnership introduced three solutions, including Oracle Hospitality OPERA, Oracle Hospitality Suite, and Oracle Simphony/Micros RES.

Pesapal, in partnership with Oracle Hospitality, hosted the inaugural Pesapal Caffè event for travel and hospitality stakeholders, including hotels, restaurants, bars and tour operators.

Themed “Adapt & Thrive: Harnessing Technology in Travel & Hospitality”, the event explored ways to leverage technology to streamline operations to meet customer demands and expectations and drive new revenue streams for the hospitality sector which has been hardest hit. of the pandemic.

For his part, Oliver Menzel, MEA Director of Oracle Hospitality Alliances & Channels, said technology providers need to accelerate innovations for the hospitality industry.

“Oracle Hospitality is committed to helping the hospitality industry get back to business. Partnering with Pesapal gives us an accelerated path to integration giving hoteliers more choice in technology to help them prepare for the future” , Mr. Menzel said.

Samuel Wambugu, Chief Information and Technology Officer of KFC, appreciated Pesapal’s efforts to harness technology in the hospitality industry.

“Since our service is fast food, our customers want simplicity, efficiency and convenience. By working with Pesapal, the integration with Pesapal’s reserve port is efficient, so our customers order online and we get a delivery service to pick the food and get it to the customer,” Wambugu said.

Pesapal offers a variety of solutions for the bar and entertainment industry. These include the Pesapal Sabi POS terminal, Reserveport, billing, payment links and Ticketsasa.

Peter M. Doran